TM Yachts, Rigging & Consulting History

Tommy grew up in a Coast Guard Family, and was traveling a lot as a youngster and was always on the water. He became a professional surfer in his early teens but was also on the water sailing whenever he could. Throughout the years, he’s competed in the Americas Cup, Maxi World Championships and countless One-Design regattas, from One Design 50's, Mumm 36's, Farr 40's and TP 52's. Big-boat regattas have always been on Tommy’s schedule, and his experience includes successful bids aboard everything from the Maxi's Kialoa III & IV, Mini Maxi 70 Mistress Quickly, Mini Maxi Obsession to the TP 52's Atalanti and Anema Core. Time on the water worldwide has also provided the educational experience of different cultures throughout the world. Being a competitor and being involved with eight world championships as taught him structure, discipline and team work.

Over the years Tommy has gained experience working with various rigging and spar manufacturers before starting his own company in 2004. Tommy’s experience and ingenuity has been a key component in the research and development of many rigging plans and configurations utilized by boat builders and designers. 

Being involved with Two Americas Cup Campaigns has brought a lot of technical knowledge to his business. All of his vast experience, both competitively and in management, have translated to his work; from years running boats and managing full race programs to collecting over 460,000 miles at sea, to having spent time at different boatyards - domestic and worldwide - in familiarizing is self with the best boatyards in the world.

With year’s of experience in racing, blue water sailing, and management, Tommy felt it was time to start his own business, where he could translate his knowledge and expertise to his clients worldwide. So in 2004 Tommy launched TM Yachts, Racing & Consulting which now has become TM Yachts, Rigging & Consulting.

TM Yachts, Racing & Consulting is moving to a new location in August 2021 located still near Lake Norman, in the Mooresville, NC area. TM Yachts, Rigging & Consulting Team look forward to helping you with your marine needs - from boats, spars, rigging, consulting or just having a chat with Tommy and his Team -they are there to help you.

Listed Manufactures that TM Yachts, Rigging & Consulting works closely with:

• Marlow Ropes

• StaLok Marine Hardware

• Harken & Harken Furlers

• Leisure-Furl & Forespar

• Global BSI Rod Fittings

• Schaefer Marine & Tuff Luff

• Wichard & ProFurl

• Sparcraft America

• C Sherman Johnson Marine Hardware

• SpinLock

TM Yachts, Rigging & Consulting

Would like to welcome Reilly Patterson in joining TM Yachts, Rigging & Consulting in May of 2021. Reilly will be working in sales and will be our head rigging lead technician. Drop Reilly and email or give him a call to welcome him aboard.

OVER THE YEARS

TEN COMMANDMENTS OF CUSTOMER SERVICE

AT TMYRC, OUR CUSTOMERS ARE A TOP PRIORITY AND WE TAKE CUSTOMER SERVICE SERIOUSLY.

1. The customer is the most important person in the company.

2. The customer is not dependent on you -- you are dependent on the customer. You work for the customer.

3. The customer is not an interruption to your work. The customer is the purpose of your work.

4. The customer does you a favor by visiting or calling your business.
You are not doing them a favor by serving them.

5. The customer is as much a part of your business as anything else,
including inventory, employees and the facility.

6. The customer is not a cold statistic. The customer is a person with feelings and emotions,
just like you. Treat the customer better than you would want to be treated.

7. The customer is not someone to argue with or match wits with.

8. It is your job to satisfy the needs, wants and expectations of your customers and,
whenever possible, resolve their fears and/or complaints.

9. The customer deserves the most attentive, courteous and professional treatment you can provide.

10. The customer is the lifeblood of the business. Always remember, without customers you do not have a business. 

Source: Beyond Customer Service, Richard F. Gerson Ph. D