Company History TMYRC
In 2004 Tommy Mercer launched TM Yachts, Racing & Consulting which now has become TM Yachts, Rigging & Consulting. TM Yachts, Racing & Consulting is located near Lake Norman, in the Mooresville, NC area.
With year’s of experience in racing, blue water sailing, and management, Tommy felt it was time to start his own business, where he could translate his knowledge and expertise to his clients worldwide.
Tommy’s experience and ingenuity has been a key component in the research and development of many rigging plans and configurations utilized by boat builders and designers.
TM Yachts, Rigging & Consulting Team look forward to helping you with your marine needs - from boats, spars, rigging, consulting or just having a chat with Tommy and his Team -they are there to help you.
Listed Manufactures that TM Yachts, Rigging & Consulting works closely with:
Marlow Ropes
StaLok Marine Hardware
Harken & Harken Furlers
Leisure-Furl & Forespar
Global BSI Rod Fittings
Schaefer Marine & Tuff Luff
Wichard & ProFurl
Sparcraft America
C Sherman Johnson Marine Hardware
SpinLock
OVER THE YEARS…
TEN COMMANDMENTS OF CUSTOMER SERVICE
AT TMYRC, OUR CUSTOMERS ARE A TOP PRIORITY AND WE TAKE CUSTOMER SERVICE SERIOUSLY.
1. The customer is the most important person in the company.
2. The customer is not dependent on you -- you are dependent on the customer. You work for the customer.
3. The customer is not an interruption to your work. The customer is the purpose of your work.
4. The customer does you a favor by visiting or calling your business.
You are not doing them a favor by serving them.
5. The customer is as much a part of your business as anything else,
including inventory, employees and the facility.
6. The customer is not a cold statistic. The customer is a person with feelings and emotions,
just like you. Treat the customer better than you would want to be treated.
7. The customer is not someone to argue with or match wits with.
8. It is your job to satisfy the needs, wants and expectations of your customers and,
whenever possible, resolve their fears and/or complaints.
9. The customer deserves the most attentive, courteous and professional treatment you can provide.
10. The customer is the lifeblood of the business. Always remember, without customers you do not have a business.
Source: Beyond Customer Service, Richard F. Gerson Ph. D